Ozturkcan, SelcenTunçalp, Deniz2019-06-282019-06-282016197833193297039783319329680https://hdl.handle.net/20.500.12469/1314https://doi.org/10.1007/978-3-319-32970-3_10iGaranti have claimed many awards and recognitions in addition to the wide press coverage. Two years into its launch iGaranti counted for an active user base of 110 k. However the spread of its reach was only about 2?% of the active mobile banking users in the market. Mr. Yilmaz worried about the bottlenecks that had limited further user acceptance and engagement. © Springer International Publishing Switzerland 2017.eninfo:eu-repo/semantics/closedAccessBook Part8910610.1007/978-3-319-32970-3_102-s2.0-85017576173N/AN/A