İşletme Fakültesi

Permanent URI for this communityhttps://gcris.khas.edu.tr/handle/20.500.12469/53

Browse

Browsing İşletme Fakültesi by Department "Fakülteler, Hukuk Fakültesi, Özel Hukuk Ana Bilim Dalı"

Filter results by typing the first few letters
Now showing 1 - 2 of 2
  • Thumbnail Image
    Article
    Citation Count: 1
    A critical analysis of current legal developments on the political participation of minorities in Turkey
    (2010) Akbulut, Olgun
    This is a follow-up article to the one published in the IJMGR half a decade ago (Vol. 12 2005). Although there have been domestic and international legal cases that are directly concerned with the political participation of minorities in Turkey few improvements have been made in law covering the subject. This encouraged this author to analyse and criticise the judgements of the European Court of Human Rights and the legal and political actors at domestic level. The aim of this article is to reflect upon how international human rights monitoring affects national laws in certain thorny issues such as the rights of minorities. Since the current and previous articles have a common theme and complement each other I strongly recommend reading both articles. © 2010 Martinus Nijhoff Publishers.
  • Thumbnail Image
    Article
    Citation Count: 15
    Internal Customer Satisfaction Improvement with QFD Technique
    (Emerald Group Publishing Limited, 2016) Camgöz-Akdağ, Hatice; İmer, Havva Pınar; Ergin, Kebire Nazlı
    Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments in relation to quality characteristics for increasing internal customer satisfaction. Design/methodology/approach - The integration of SERVQUAL into QFD has been used to set the success factors to improve quality in the textile industry. One of the largest textile companies in Turkey provided the sample. A SERVQUAL-type of questionnaire was used and a total of 32938 questionnaires were distributed both manually and online 24551 usable were received comprising a response rate of 77.31 percent. Findings - Findings of the QFD application suggest internal customer focus as having the highest weight score of almost 12 percent improvement. In addition improvements in technical requirements of politeness and process communication have a 9 percent impact each on internal customer satisfaction criteria. Research limitations/implications - QFD technique is able to provide companies with a better understanding of internal customer expectations and translate these into appropriate service specifications and perform existing process assessment. Originality/value - This paper is a first attempt that applies this integrative approach to a different type of industry thus offering practical and applied information for professionals engaged in academia and as practitioners.