İşletme Fakültesi

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Browsing İşletme Fakültesi by browse.metadata.publisher "Academic Journals"

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    Electronic Government Services in Europe: Strategies Projects and Applications
    (Academic Journals, 2011) Oberer, Birgit; Erkollar, Alptekin
    In Europe national electronic government incentives have made a significant contribution to the modernization of administration and its processes as well as its customer oriented services. In this study European strategies and projects for electronic government as well as their implementation plans were analyzed followed by an examination of the electronic services offered by the national governmental authorities in Austria European pioneers in electronic government the United Kingdom the electronic government leader in Europe 2010 and Spain as a Southern European electronic government representative. The results revealed that Europe has developed hybrid electronic government strategies for the whole community and has launched projects in that field in which member countries have to participate in order to offer electronic government services at a high level and in a competitive international environment. On a whole offering a single gateway to governmental information and transactions generally offers higher attractiveness for conducting nationwide business and all incentives for electronic government focus on developing good practices in the area of efficient and effective electronic government. Nevertheless strategies are transformed and implemented in different ways and the intensity in the member countries and a union-wide electronic government is still in its infancy.
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    Measuring Bank Branch Performance Using Data Envelopment Analysis (dea): the Case of Turkish Bank Branches
    (Academic Journals, 2011) Eken, Mehmet Hasan; Kale, Süleyman
    The aim of this study is to develop a performance model for measuring the relative efficiency and potential improvement capabilities of bank branches by identifying their strengths and weaknesses. Another purpose is to investigate the production and profitability aspects of branches. Under both production and profitability approaches efficiency characteristics of branches which are grouped according to different sizes and regions have similar tendencies. In both analyses it is apparent that branch size and scale efficiency are related to each other. As branch size increases scale efficiency increases too and after the most productive scale size however as size increases efficiency decreases. Too small and too large branches need special attention. Putting production and profit efficiency scores on two scales reveals the performing characteristics of branches. Each region needs different handling. Branches with low production-low profit efficiency should be evolved towards high production-high profit efficiency region.