Assessing quality in higher education: New criteria for evaluating students' satisfaction

dc.contributor.authorZineldin, Mosad
dc.contributor.authorAkdag, Hatice Camgöz
dc.contributor.authorVasicheva, Valentina
dc.date.accessioned2019-06-28T11:11:18Z
dc.date.available2019-06-28T11:11:18Z
dc.date.issued2011
dc.departmentFakülteler, İşletme Fakültesi, İşletme Bölümüen_US
dc.description.abstractThe aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students' perception of cumulative satisfaction. The model includes behavioural dimensions of student satisfaction. The factors included in this cumulative summation are technical functional infrastructure interaction and atmosphere of higher education institutions. This study concerns students in higher education institutions in Istanbul Turkey. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1641 complete and usable questionnaires was received. Frequency analysis factor analysis and reliability analysis were used for analysing the data collected. Inspection of scree plot and eigenvalues enabled the analysis to reduce the 39 quality attributes to seven factors. The results can be used by higher education institutions to re-engineer and re-design creatively their quality-management processes and the future direction of their more effective education quality strategies. © 2011 Taylor & Francis.en_US]
dc.identifier.citation46
dc.identifier.doi10.1080/13538322.2011.582796en_US
dc.identifier.endpage243
dc.identifier.issn1353-8322en_US
dc.identifier.issn1353-8322
dc.identifier.issue2
dc.identifier.scopus2-s2.0-80051607107en_US
dc.identifier.scopusqualityN/A
dc.identifier.startpage231en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12469/1534
dc.identifier.urihttps://doi.org/10.1080/13538322.2011.582796
dc.identifier.volume17en_US
dc.identifier.wosWOS:000211974700008en_US
dc.identifier.wosqualityN/A
dc.institutionauthorAkdag, Hatice Camgözen_US
dc.language.isoenen_US
dc.publisherTaylor & Francisen_US
dc.relation.journalQuality in Higher Educationen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectBehavioural dimensionsen_US
dc.subjectCitizensen_US
dc.subjectHigher educationen_US
dc.subjectManagementen_US
dc.subjectQuality modelen_US
dc.subjectSatisfactionen_US
dc.subjectStudentsen_US
dc.subjectUniversityen_US
dc.titleAssessing quality in higher education: New criteria for evaluating students' satisfactionen_US
dc.typeArticleen_US
dspace.entity.typePublication

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