Product Improvement With Quality Function Deployment (qfd) Technique
Loading...
Date
2012
Authors
Akdag, Hatice Camgöz
Zaim, Selim
Acar, Mehmet F.
Demirel, Omer F.
Ataman, Ahmet
Journal Title
Journal ISSN
Volume Title
Publisher
Trans Tech Publications Ltd
Open Access Color
OpenAIRE Downloads
OpenAIRE Views
Abstract
The purpose of this paper is to improve a new part for the natural gas sector using Quality Function Deployment (QFD) technique. QFD methodology was chosen for the product improvement process at IGDAS (Istanbul natural gas distribution company) the biggest natural gas distribution firm in Turkey. Experts from engineers were selected to determine customer expectations. Application of QFD to pipe strangling equipment is described step by step. The results show that when developing a new product or improving a product both customer expectations and product requirements are evaluated at the same time pleasing both parties for a successful result.
Description
Keywords
QFD, Quality, New product development, Customer expectation
Turkish CoHE Thesis Center URL
Fields of Science
Citation
1
WoS Q
Scopus Q
Source
Volume
445
Issue
Start Page
1058
End Page
1063