To shop or not to shop while traveling? Exploring the influence of shopping mall attributes on overall tourist shopping satisfaction

dc.authoridKozak, Metin/0000-0002-9866-7529
dc.authoridEsfandiar, Kourosh/0000-0001-6242-2899
dc.authorwosidKozak, Metin/H-8361-2019
dc.authorwosidEsfandiar, Kourosh/E-7198-2019
dc.contributor.authorKozak, Metin
dc.contributor.authorRahmani Seryasat, Majid
dc.contributor.authorKozak, Metin
dc.date.accessioned2023-10-19T15:12:20Z
dc.date.available2023-10-19T15:12:20Z
dc.date.issued2023
dc.department-temp[Esfandiar, Kourosh] Univ South Australia, Business Sch, West Campus, Adelaide, SA, Australia; [Rahmani Seryasat, Majid] Dokuz Eylul Univ, Dept Tourism, Izmir, Turkiye; [Kozak, Metin] Kadir Has Univ, Sch Commun, Istanbul, Turkiyeen_US
dc.description.abstractThe shopping experience may impact tourists' overall dis/satisfaction and, subsequently, the destination's local economy. To address this importance, the current study focused on six important criteria - environmental performance, geographical location, human resources, marketing, services and welfare recreational facilities - that also include twenty-four sub-criteria that had been identified and proposed after a comprehensive review of relevant literature. Combining fuzzy set theory and Decision-Making Trial and Evaluation Laboratory (DEMATEL) method, the causal relationship of each criterion and its sub-criteria and the key influencing factors for the quality of tourists' shopping mall satisfaction were identified. Also, the links between the main criteria and sub-criteria were uncovered, and their weights were determined. The results indicate that the 'marketing' criterion has had the most substantial influence on the quality of shopping mall satisfaction, while the additional variables include 'services', 'human resources', 'welfare recreational facilities', 'environmental performance' and 'geographical location'. The study provides a list of implications for both the literature and practice.en_US
dc.identifier.citation2
dc.identifier.doi10.1080/02508281.2023.2186088en_US
dc.identifier.issn0250-8281
dc.identifier.issn2320-0308
dc.identifier.scopus2-s2.0-85150807229en_US
dc.identifier.scopusqualityQ1
dc.identifier.urihttps://doi.org/10.1080/02508281.2023.2186088
dc.identifier.urihttps://hdl.handle.net/20.500.12469/5418
dc.identifier.wosWOS:000949863400001en_US
dc.identifier.wosqualityN/A
dc.khas20231019-WoSen_US
dc.language.isoenen_US
dc.publisherRoutledge Journals, Taylor & Francis Ltden_US
dc.relation.ispartofTourism Recreation Researchen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectWord-Of-MouthEn_Us
dc.subjectFuzzy DematelEn_Us
dc.subjectDecision-MakingEn_Us
dc.subjectChinese TouristsEn_Us
dc.subjectQualityEn_Us
dc.subjectExperiencesEn_Us
dc.subjectIntentionsEn_Us
dc.subjectBehaviorEn_Us
dc.subjectValuesEn_Us
dc.subjectImageEn_Us
dc.subjectWord-Of-Mouth
dc.subjectFuzzy Dematel
dc.subjectDecision-Making
dc.subjectChinese Tourists
dc.subjectQuality
dc.subjectTourism shoppingen_US
dc.subjectExperiences
dc.subjectshopping mallsen_US
dc.subjectIntentions
dc.subjecttourist shoppersen_US
dc.subjectBehavior
dc.subjecttourist satisfactionen_US
dc.subjectValues
dc.subjectfuzzy DEMATELen_US
dc.subjectImage
dc.subjectTurkeyen_US
dc.titleTo shop or not to shop while traveling? Exploring the influence of shopping mall attributes on overall tourist shopping satisfactionen_US
dc.typeArticleen_US
dspace.entity.typePublication
relation.isAuthorOfPublicationdcedf2cc-e0ee-44f2-b11a-1282b33e8523
relation.isAuthorOfPublication.latestForDiscoverydcedf2cc-e0ee-44f2-b11a-1282b33e8523

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