Drıvers of Employee Dis/Satisfaction: A Comparison of Tourism and Sports Industries

dc.authoridKozak, Metin/0000-0002-9866-7529
dc.authoridSevilmis, Ali/0000-0001-8338-5927
dc.authorwosidKozak, Metin/H-8361-2019
dc.authorwosidSevilmiş, Ali/JBS-5232-2023
dc.authorwosidKozak, Metin/HKO-9006-2023
dc.contributor.authorKozak, Metin
dc.contributor.authorKozak, Metin
dc.contributor.authorOezdemir, Ilknur
dc.date.accessioned2023-10-19T15:11:32Z
dc.date.available2023-10-19T15:11:32Z
dc.date.issued2023
dc.department-temp[Sevilmis, Ali] Karamanoglu Mehmetbey Univ, Fac Sport Sci, Karaman, Turkey; [Kozak, Metin] Kadir Has Univ, Fac Commun, Istanbul, Turkey; [Oezdemir, Ilknur] Pamukkale Univ, Dept Property Protect & Secur, Pamukkale, Turkey; [Sevilmis, Ali] Karamanoglu Mehmetbey Univ, Fac Sport Sci, Dept Sports Management, Karaman, Turkeyen_US
dc.description.abstractThis study aims to identify the common and distinct factors affecting the dis/satisfaction of employees in two different industries, namely tourism and sports, and develop a model. The study was carried out using the qualitative method. A total of 118 employees in five-star hotels and sports centers participated in the study. Common factors affecting employee satisfaction were thematized as relationship with co-workers, nature of the job, relationship with superiors, salary, working hours, career opportunities, and job security. The factors affecting the dissatisfaction were thematized as inefficient salary, lack of relationship with superiors, job insecurity, and lack of relationship with co-workers. In the context of satisfaction in tourism, the theme of Facilities and benefits differs from sports. In the context of dissatisfaction with sports, the theme of lack of career opportunities differs from tourism. Based on the study findings, practical implications are presented for the two industries in an aim to increase the performance and productivity of their businesses. The study conveys its originality by identifying the employee dis/satisfaction factors in the tourism and sports industries.en_US
dc.identifier.citation0
dc.identifier.doi10.30519/ahtr.1136916en_US
dc.identifier.endpage234en_US
dc.identifier.issn2147-9100
dc.identifier.issn2148-7316
dc.identifier.issn2147-9100
dc.identifier.issn2148-7316
dc.identifier.issue2en_US
dc.identifier.scopus2-s2.0-85161598265en_US
dc.identifier.scopusqualityQ3
dc.identifier.startpage210en_US
dc.identifier.trdizinidhttps://search.trdizin.gov.tr/yayin/detay/1180393en_US
dc.identifier.urihttps://doi.org/10.30519/ahtr.1136916
dc.identifier.uri1180393
dc.identifier.urihttps://hdl.handle.net/20.500.12469/5067
dc.identifier.volume11en_US
dc.identifier.wosWOS:000944114000001en_US
dc.identifier.wosqualityN/A
dc.khas20231019-WoSen_US
dc.language.isoenen_US
dc.publisherAkdeniz Univ, Tourism Facen_US
dc.relation.ispartofAdvances in Hospitality and Tourism Research-Ahtren_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectJob-SatisfactionEn_Us
dc.subjectOrganizational CommitmentEn_Us
dc.subjectCustomer SatisfactionEn_Us
dc.subjectTurnover IntentionEn_Us
dc.subjectDeterminantsEn_Us
dc.subjectHospitalityEn_Us
dc.subjectOrientationEn_Us
dc.subjectPerformanceEn_Us
dc.subjectMotivationEn_Us
dc.subjectCoachesEn_Us
dc.subjectJob-Satisfaction
dc.subjectOrganizational Commitment
dc.subjectCustomer Satisfaction
dc.subjectTurnover Intention
dc.subjectDeterminants
dc.subjectHospitality
dc.subjectjob satisfactionen_US
dc.subjectOrientation
dc.subjectemployee satisfactionen_US
dc.subjectPerformance
dc.subjectemployee dissatisfactionen_US
dc.subjectMotivation
dc.subjecthuman resource managementen_US
dc.subjectCoaches
dc.subjectservice businessesen_US
dc.titleDrıvers of Employee Dis/Satisfaction: A Comparison of Tourism and Sports Industriesen_US
dc.typeArticleen_US
dspace.entity.typePublication
relation.isAuthorOfPublicationdcedf2cc-e0ee-44f2-b11a-1282b33e8523
relation.isAuthorOfPublication.latestForDiscoverydcedf2cc-e0ee-44f2-b11a-1282b33e8523

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